FAQs

Ordering

How do I place an order?

Browse our products, select the items you want, choose any personalization options, and add them to your cart. When you're ready to check out, follow the prompts to enter your shipping and payment information.

Can I modify or cancel my order after it's been placed?

Please contact us immediately if you need to modify or cancel your order. We process orders quickly, so we cannot guarantee changes can be made once production has begun.

Do you offer gift wrapping?

We currently do not offer gift wrapping services, but many of our items come in gift-ready packaging.

Products

Are your candles really made from 100% natural soy wax?

Yes! All our candles are made from 100% natural soy wax, which provides a cleaner burn than paraffin wax and lasts approximately 50 hours.

How do I care for my candle?

For the first burn, allow the wax to melt across the entire surface (about 2-3 hours). Always trim the wick to 1/4 inch before lighting, and never burn for more than 4 hours at a time.

Can I personalize my items?

Most of our products can be personalized with names, special messages, or custom designs. Look for the personalization options on each product page.

Why might colors appear different when I receive my item?

Due to variations in monitor settings and screen resolutions, colors may appear slightly different in person than shown online.

Shipping

How long does it take to receive my order?

Production time is typically 3-5 business days, with shipping taking an additional 2-5 days depending on your location.

Do you ship internationally?

Currently, we primarily ship within the United States. For international shipping inquiries, please contact us directly.

Is shipping free?

We offer free shipping on all US orders over $35. For orders under $35, standard shipping is $5.99.

Returns

What is your return policy?

We accept returns within 7 days of delivery. Items must be in their original condition with all packaging intact.

How do I initiate a return?

Please contact our customer service team to initiate the return process. We'll provide you with return instructions and a return authorization.

Are personalized items returnable?

Due to their custom nature, personalized items cannot be returned unless there is a manufacturing defect.

Account & Payment

Do I need to create an account to shop?

No, you can check out as a guest. However, creating an account makes future purchases easier and allows you to track your orders.

What payment methods do you accept?

We accept all major credit cards, debit cards, and PayPal.

Is my payment information secure?

Yes, all payment information is processed securely through encrypted connections. We do not store your credit card information.

Contact Us

How can I get in touch with customer service?

If you have any other questions not answered here, please contact us through our contact form, email us at sales@warespoint.com, or call us at +1(405)269-4188 during business hours.